Business Process Re-engineering
Business Process Re-engineering was developed in the 1990s in response to a paradox: between 1983 and 1993, one trillion dollars were spent on Information Technology in the United States, but productivity increased by only 1%.
The reason was that most businesses had simply used computers to speed up their paper flow and manual procedures, and had failed to take advantage of information processing capability of their new systems. Companies retained their traditional departmental structures.
In Business Process Re-engineering (BPR), delay and unnecessary processing is removed from the value chain, potentially delivering dramatic improvements in service, quality speed and cost (see, for example, the benefits achieved at the Western Provident Association). Business structures become aligned with the business processes, not opposed to them.
BPR is a radical solution to productivity problems, and therefore requires great care in planning and execution. Sherpa will work with your staff to map out your value chain and to define the new structures and systems which will allow you to achieve radical improvement. We will specify the IT requirements with clarity and precision, ensuring that your IT provider is able to deliver systems which reinforce your new structures.